Shipping policy

Shipping Policy

At Yep Kitchen, we strive to deliver your favourite condiments quickly and securely. We use Royal Mail Tracked 24 and 48-hour services to ensure your order reaches you in a timely manner. Below is a detailed overview of our shipping policy:

Processing Time
Orders are processed within 1-2 business days however can be longer during business times. Orders placed on weekends or holidays will be processed the next business day.

Shipping Options
**Royal Mail Tracked 24** Delivery within 1 business day from dispatch.
**Royal Mail Tracked 48** Delivery within 2-3 business days from dispatch.

Shipping Rates
Shipping rates are calculated at checkout based on the total weight and destination of the order.

Delivery Confirmation
Once your order is dispatched, you will receive an email with tracking information. You can track your order via the Royal Mail website.

Shipping Areas
We currently ship within the UK. For international shipping, please contact our customer service team.

Delays and Issues
While we aim for timely delivery, unforeseen delays may occur. If your order hasn’t arrived within the expected timeframe, please contact us. In the rare case that your package is lost or damaged, please reach out to our customer service team for assistance.

Returns and Exchanges
Please refer to our Returns and Exchanges policy for detailed information.

For any additional questions or concerns, feel free to contact our customer service team at hello@yepkitchen.co.uk. We’re here to help!